Shipping & Returns

We charge shipping based on the weight & size of the package. We ship to the continental United States, Alaska, Hawaii, and Canada via US Postal Service, UPS, and FedEx.

Free shipping is available on orders of $35 or more, after discounts are applied, in the contiguous 48 US states (excluding PO Boxes). The Free Shipping discount is not valid for delivery to PO Boxes, Alaska, Hawaii, Canada and APO type addresses and, is not valid for wholesale orders or orders over 40lbs.

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• We normally process, pack and ship your order within two business days. Based on the shipping method you choose, the time it takes for the actual shipping begins once the package is at the carrier. For delivery to Alaska, Hawaii and Canada, shipping times can be considerably longer.

• We are not able to control for delivery or arrival delay issues related to FedEx, UPS, USPS, or situations out of our/carrier's control such as inclement weather, lockdowns and any other unpredictable scenarios. Therefore, we cannot guarantee the final arrival time of your order or provide additional information, beyond what is available from the carrier's order tracking tools. We will not be able to entertain refund or re-route requests after the package has left our facility and until it has arrived at your chosen delivery location.

• Please Note:
  When shipping to Canada there is a possibility that you would need to pay Canadian Import Taxes and Dues upon the arrival. We CANNOT be held responsible for or predict these charges.

• Please be aware that any order totaling $150 or more and orders shipping to Canada will be shipped with signature required upon delivery and, in some cases, direct signature required. This signature required shipment will be provided at no additional cost to the customer.

• Please also note that, if a customer chooses to opt out of the signature required option, Pura Vida Products cannot be held responsible for any lost or stolen packages.

• Business days are Monday through Friday. 

• Order Processing Timings: 1-3 business days. If order received on Friday or Weekend, it will be processed the following week

• Shipping Timings: Under normal circumstances, packages typically take 5-10 business days from the day they are picked-up by FedEx, UPS, or USPS. However, due to unprecedented labor and supply network challenges faced by our carriers, in some cases packages are taking longer than expected. It may take a bit longer during holidays. We request you to please call if there are special circumstances and we will try our best to meet your needs. Unfortunately, we are not able to influence the time taken by our carriers. We understand the situation is not ideal and apologize for any delay. We appreciate your patience and thank you for your support.